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Terms & Conditions

Requesting a Quote

  • Please email inquiries to trade@ahdandco.com to request a quote or to send a purchase order.
  • When requesting a quote please include as much information as possible:
    • Full company name and contact information.
    • Full product information.
    • Product SKU
    • Finish details
    • Dimensions
    • Shipping requirements including receiver’s address and phone number.

 

  • Once AHD&Co have received your request we will do our best to acknowledge your request and get back to you within one business day with an email quote.
  • All quotes and proposals are valid for 14 days.
  • If you approve the quote and wish to proceed with the order then AHD&Co will send a formal proposal with a payment link.
  • It is your responsibility to check the proposal carefully, and make sure all details are correct. AHD&Co will take no responsibility for any errors.
  • The proposal can be paid using the following methods :

         ACH/wire transfer (0.8% fee, capped at $30)
         Credit card (3.1% fee)
         Check (no fee) mailed to :

         AHD Architecture,
         114 Elm Street,
         Westfield, NJ, 07090

    If mailing a check, please ensure that the proposal number is noted on the face of the check.

  • Credit card payments must be made by using a card belonging to your company. We do not accept clients’ credit cards. Card fees will apply.
  • Orders paid by check will be held until the check has been received and payment has cleared.
  • Please note that some vendors also have order minimums and there may be additional surcharges which may be billed later.
  • Once payment has been received in full, your order will be placed with the vendor and you will receive an invoice from AHD&Co.
  • AHD&Co will email order status updates and shipping information when applicable. You are welcome to email trade@ahdandco.com for any order updates in the interim.

Samples

  • Some vendors offer samples or swatches free of charge. With other vendors there may be a small nominal charge to cover shipping. You will be advised of this at the time of your inquiry.
  • If visiting the AHD&Co Design Center you are welcome to make use of the materials library. However if you would like samples or swatches to take away with you, please complete the sample order form and these will be mailed to you direct from the vendor.

Availability

  • At the time of your inquiry we will provide you with stock information or an estimated lead time for your order.  This may change depending on the period of time between your initial inquiry and submitting the order. 
  • We will make every effort to notify you of any delays affecting your order. 
  • Fabric, leather or manufacturing material shortages may occasionally result in delays that are outside of our control.
  • Orders for non-upholstered products are subject to vendor inventory, availability and production schedules. 
  • Once shipped, delivery times are subject to the carrier’s routes and schedules your order has been consigned to. 
  • AHD&Co will not make any price adjustments or reimburse any costs due to delivery delays.

Shipping

  • The vendor’s standard shipping / freight policies apply to all orders.
  • Many vendors only ship large items to receiving warehouses that are equipped to handle LTL freight deliveries, and lift gate deliveries.
  • Drop shipping or white glove delivery to residential addresses may be available from some vendors and there may be additional costs associated with this. 
  • Please note that shipping costs vary from vendor to vendor, and some vendors will use third party freight companies, and as such the cost can be variable.  In this instance we will do our best to estimate freight to give you an indication, but freight may be billed separately and goods will not be released until payment for freight has been received.
  • If you wish for an order to be split shipped please advise at the time of inquiry.

Claims & Damages

  • All furniture deliveries must go to your nominated receiver, unless agreed otherwise.
  • Ensure that all items shipped to a receiver are inspected on receipt and any issues reported to AHD&Co within 48 hours.
  • Please note any box damages on the delivery receipt and notify the driver of any damage.
  • AHD&Co and their vendors are not responsible for any damages incurred by a third party carrier.
  • Items that are drop shipped to a clients home must be inspected on receipt and any issues must be reported back to AHD&Co within 48 hours.
  • Products that are signed for as received, complete and in good condition are not subject to freight or damage claims. 
  • Reporting damages – please include photos and reference back to your proposal number. Damages reported after installation will not be accepted.
  • Replacement – If the vendor agrees to replace a damaged item, they may request for the original item to be shipped back to them, this may or may not be at their cost depending on the situation.  AHD&Co accepts no direct liability for any costs associated with this.  
  • Repairs – In some instances a vendor may ask for a local quote to have an item repaired and then reimburse the costs of the repair. In this instance AHD&Co recommends contacting the National Furniture Repair Hotline 800-332-2747 for local tradespeople. Submit the quote for repair to AHD&Co and wait for approval before carrying out the repair.  Once AHD&Co has received the credit for the repair, we will issue the credit back to you.

Warranties

  • Manufacturers standard warranties apply.
  • Manufacturers warranties do not apply to damage resulting from improper installation, use, negligence, normal operation, wear and tear, abuse, accident, alteration or tampering.
  • Repairs or modifications made without the manufacturers permission voids the warranty.
  • AHD&Co makes no additional warranty, either expressed or implied, written or oral, regarding any warranty of merchantability, title, or fitness for a particular purpose. Additional exceptions may apply.

Changes & Cancellations

  • Custom orders cannot be canceled.
  • Contact AHD&Co at trade@ahdandco.com to determine the status of your order.  AHD&Co will do their best to facilitate a cancellation but it may not be possible.
  • Cancellation of an order is at the discretion of the vendor.
  • If your order has already shipped or the order has been prepared for shipping by the vendor, then no changes or cancellations can be made.

Returns

  • All merchandise ordered through AHD&Co is non-returnable (with the exception of items received in error or has damages that cannot be repaired). Any returns are made in agreement between AHD&Co and the vendor.
  • Many vendors do not accept returns and those that do may have fees associated with that.
  • Any goods that are returned must be in original condition and in the original packaging.
  • Any costs associated with the return will be your responsibility.
  • Any restocking fees would be your responsibility.
  • Any refunds or credits will only be issued once AHD&Co has received the refund from the vendor.
  • All sales are final on discontinued or sale items, these items are not eligible for returns or exchanges

Refund Policy/ Credits

  • AHD&Co will only issue a refund or credit once the vendor has agreed and issued a refund or credit to us.
  • If the vendor issues a full or partial refund then AHD&Co will issue a refund directly to you.
  • If the vendor issues a full or partial credit then AHD&Co will hold that credit on your behalf to use with that vendor at a later date.

Sales Tax

  • AHD&Co are a licensed reseller in NJ.
  • Any sales made outside the state of  NJ may be subject to local sales tax. When AHD&Co are charged sales tax by the vendor the sales tax will be added to your final invoice.

Credit and Invoicing 

  • AHD&Co do not offer a line of credit.
  • Any balances on previous orders must be paid in full prior to placing any other orders.
  • Goods must be paid in full on the proposal, any adjustments to shipping or taxes will be added to the final invoice.
  • Third party freight bills will be invoiced separately and goods will only be released once freight has been paid in full.

Policies

  • Please do not contact our vendors directly. All correspondence and inquiries are to go  through AHD&Co.
  • Please do not disclose our pricing to local stores or sales representatives.
  • AHD&Co will not disclose or share any login, account information or price lists with any third parties.
  • AHD&Co respect our partners privacy and any information we collect from you, including your email address, will only be used to send you the information you have requested. AHD&Co will not give or sell your personal information to any unaffiliated third party. If you give us your email and permission to send more information, you may opt out of receiving any additional email messages at any time, by unsubscribing from our email list.